Help Center
Welcome to the OrionX Help Center! Here you’ll find everything you need to get the most out of your permanent outdoor lighting system. From installation tips to troubleshooting your programmable outdoor LED lights. Our guides and FAQs make it easy to enjoy beautiful, energy-efficient lighting all year round.
FAQ
Most frequent questions and answers
Getting Started
Pricing is based on two factors: the total length of track needed and the installation rates in your region. The easiest way to know is to request a personalized quote from a certified installer.
They’re rated for 50,000 hours of use—that’s around 20 years if you use them for 6–7 hours per night.
We use 5050 SMD RGB LED chips—a trusted standard for bright, efficient, and reliable color performance.
Design & Appearance
No, the system is designed to blend in. Each track is color-matched to your soffits or fascia with our extensive selection of colours.
Yes! Whether you have aluminum, wood, sloped soffits, or no fascia at all, tracks can be custom-built to fit seamlessly.
Absolutely. Many homeowners start with the front and add the sides or backyard later. In some cases, another control box may be needed.
Performance & Durability
Yes. The track system is IP68 rated (fully sealed against rain, snow, and dust) and UV-resistant to prevent fading in the sun.
They’re rated for 50,000 hours of use—that’s around 20 years if you use them for 6–7 hours per night.
We use 5050 SMD RGB LED chips—a trusted standard for bright, efficient, and reliable color performance.
Each light is individually replaceable. If you run into an issue, an authorized installer can quickly swap it out.
Smart Features & Control
The lights are powered by smart controllers that allow you to choose colors, patterns, brightness, and schedules. Depending on your system setup, you’ll be able to manage everything through the My Home Lighting app found in the Google Play or Apple App store.
Not always. The system can operate via controller without Wi-Fi, but app-based options may require a network connection.
Yes—family members can also access the system for easy shared use.
Color & Customization
Our lights are RGB full color, which means you can mix and match up to 16 million color combinations to create custom looks for any occasion.
Yes, by mixing RGB colors you can achieve a wide range of white tones—although this won’t be as precise as a dedicated white LED.
Absolutely. The system lets you create, save, and reuse your own lighting effects. Seasonal presets are also available to make holidays and events easy to set up.
Warranty & Certification
We provide a lifetime warranty on the LEDs and 5 Year coverage on system components. This gives you peace of mind that your investment is protected for years to come.
Our lights meet international manufacturing and safety standards. For North America, we are UL certified to ensure compliance with all regional requirements.
Technical Support
Our technical support team is here to assist you with any questions, troubleshooting, or guidance regarding our products and services. For prompt and efficient assistance, please contact us:
Phone: 1-800-418-6707
Our knowledgeable specialists are committed to providing clear solutions and ensuring your experience is seamless and productive.